Senior Manager of Patient Experience Systems/Analytics - OTD Attachments Test - 10.4.2023
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- McGovern Medical School at UTHealth Houston
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- 2300001F Requisition #
What we do here changes the world. UTHealth Houston is Texas’ resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That’s where you come in.
Once you join us you won't want to leave. It’s because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you’d expect from a top healthcare organization (benefits, insurance, etc.), plus:
- 100% paid medical premiums for our full-time employees
- Generous time off (holidays, preventative leave day, both vacation and sick time – all of which equates to around 37-38 days per year)
- The longer you stay, the more vacation you’ll accrue!
- Longevity Pay (Monthly payments after two years of service)
- Build your future with our awesome retirement/pension plan!
We take care of our employees! As a world-renowned institution, our employees’ wellbeing is important to us. We offer work/life services such as...
- Free financial and legal counseling
- Free mental health counseling services
- Gym membership discounts and access to wellness programs
- Other employee discounts including entertainment, car rentals, cell phones, etc.
- Resources for child and elder care
- Plus many more!
Position Summary:
Requires approval of Senior Vice President & Chief Operating Officer UT Physicians
Serves as an expert in carrying out the operational responsibilities of patient experience systems, data measurement, analysis, and reporting functions to assist all levels of the practice in achieving goals. This includes all aspects of the patient experience measurement process: Ensuring data integrity associated with technical science behind the tools, meaningful reporting with visualizations, and interpretation of data – both dissected and summarized. In addition, prepares regular and special reports regarding patient experience performance from multiple sources for leadership meetings at all levels, including executive leadership and board of regents.
Position Key Accountabilities:
1. Oversees analysis of all patient experience tools available to the practice, including survey methodology, transparency, reputation monitoring, complaint programs, and other industry tools.
2. Understands and executes the technical science behind the PX tools, the integrated relationship between all tools, and how they interface with Epic systems.
3. Designs and tailor tools to meet the needs of the practice to deliver the effectiveness and outcomes that are desired.
4. Associates the statistical data to process improvement principles and presents these to all levels of management when requested.
5. Responsible for interpreting and analyzing patient-related experience data. De-construct ambiguous problems, think creatively, generate and test hypotheses.
6. Project lead for multiple large-scale, highly cross-functional projects simultaneously.
7. Ability to communicate analysis findings in a way that achieves understanding and drives outcomes.
8. Synthesize information for and lead the discussion with C-level executives, as well as clinicians and departments.
9. Achieves objectives within prescribed timelines while maintaining quality standards and organization requirements.
10. Responsible for outreach in the organization for collaboration to set the patient experience tools up effectively.
11. Creates training strategies and supports the training initiatives.
12. Manages Human Resources activities of department in regards to: recruiting and selection, hiring and termination, training, professional development, mentoring, counseling, performance evaluations, and salary planning.
13. Performs other duties as assigned.
Certification/Skills:
Microsoft Excel, Microsoft PowerPoint, & Epic software: Must be, at a minimum, an intermediate level user of visualization & statistical software: Such as Tableau and SPSS or an equivalent package. Proficient in program evaluation methods, research skills, management information systems, and strategic planning, database design and analysis, and management information systems.
Minimum Education:
Bachelor’s degree in statistics, public health, health administration, business, or a related field is required. Master’s degree in statistics, public health, health administration, business, or a related field is preferred.
Minimum Experience:
Seven (7) years of experience as a manager or director in managing multiple patient experience data, healthcare or business-related data, and information systems in an extensive healthcare system or physician practice.
Physical Requirements:
Exerts up to 20 pounds of force occasionally and/or up to 10 pounds frequently and/or a negligible amount constantly to move objects.
Security Sensitive:
This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215
Residency Requirement:
Employees must permanently reside and work in the State of Texas.
If you are looking for a great healthcare career in Houston, visit http://go.uth.edu/careers!
University of Texas Health Science Center at Houston (UTHealth)
Established in 1972 by The University Board of Regents, The University of Texas Health Science Center at Houston (UTHealth) is Houston’s Health University and Texas’ resource for health care education, innovation, scientific discovery and excellence in patient care. The most comprehensive academic health center in the UT System and the U.S. Gulf Coast region, UTHealth is home to schools of biomedical informatics, biomedical schiences, dentistry, nursing and public health and the John P. and Kathrine G. McGovern Medical School. UTHealth includes The University of Texas Harris County Psychiatric Center and a growing network of clinics throughout the region. The university’s primary teaching hospitals include Memorial Hermann – Texas Medical Center, Children’s Memorial Herman Hospital and Harris Health Lyndon b. Johnson Hospital.
UTHealth Benefits
UTHealth offers a comprehensive and competitive benefits package. For more information on our benefits programs please refer to the UTHealth Office of Benefits Website.
Equal Employment Opportunity Statement
UTHealth is committed to providing equal opportunity in all employment-related activities without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, genetic information, gender identity or expression, veteran status or any other basis prohibited by law or university policy. Reasonable accommodation, based on disability or religious observances, will be considered in accordance with applicable law and UTHealth policy. The University maintains affirmative action programs with respect to women, minorities, individuals with disabilities, and eligible veterans in accordance with applicable law.
