Manager, Desktop Support
What we do here changes the world. UTHealth Houston is Texas’ resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That’s where you come in.
Once you join us you won't want to leave. It’s because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you’d expect from a top healthcare organization (benefits, insurance, etc.), plus:
- 100% paid medical premiums for our full-time employees
- Generous time off (holidays, preventative leave day, both vacation and sick time – all of which equates to around 37-38 days per year)
- The longer you stay, the more vacation you’ll accrue!
- Longevity Pay (Monthly payments after two years of service)
- Build your future with our awesome retirement/pension plan!
We take care of our employees! As a world-renowned institution, our employees’ wellbeing is important to us. We offer work/life services such as...
- Free financial and legal counseling
- Free mental health counseling services
- Gym membership discounts and access to wellness programs
- Other employee discounts including entertainment, car rentals, cell phones, etc.
- Resources for child and elder care
- Plus many more!
Position Summary:
Manages resources to ensure that all end users can utilize the technology that Information Services provides to perform the duties of their jobs.
Position Key Accountabilities:
1. Leads the effective and efficient delivery of the Desktop Support Function to ensure the ongoing service provided is proactive, professional and business focused.
2. Ensures all phases of desktop support including installations, upgrades, software, hardware, operating systems and operating systems configuration.
3. Maintains customer satisfaction at a high level and evaluates and/or modifies procedures to ensure efficiency of the Desktop staff.
4. Establishes clear individual and team objectives/priorities and is accountable for execution of assigned projects and/or strategies.
5. Coordinates resources with the Windows Systems Administrators to manage changes to the environment, such as major upgrades and enhancements.
6. Administers and manages the replacement cycle for administrative desktops to include specifications, acquisition, scheduling, and retuning of leased equipment.
7. Manages the desktop group to ensure the implementation and maintenance of all equipment which encompasses Hardware/Software and Software licensing.
8. Assists Director in developing annual budgets (operating and capital) and monitors spending against established Desktop Services budget.
9. Assists with the development of and manages the adherence to established and documented processes, tools, and best practices.
10. Manages Human Resources activities of department in regards to: recruiting and selection, hiring and termination, training, professional development, mentoring, counseling, performance evaluations, and salary planning.
11. Performs other duties as assigned.
Certification/Skills:
MCSE certification preferred.
Minimum Education:
Bachelor’s degree or relevant work experience in lieu of education.
Minimum Experience:
Five (5) years of desktop support experience with three (3) years of experience leading/managing a desktop support team. Experience with hardware lease cycles and large-scale deployments required.
Physical Requirements:
Exerts up to 100 pounds of force occasionally and/or up to 50 pounds frequently and/or up to 20 pounds constantly to move objects.
Security Sensitive:
This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215
Residency Requirement:
Employees must permanently reside and work in the State of Texas.
If you are looking for a great healthcare career in Houston, visit http://go.uth.edu/careers!
University of Texas Health Science Center at Houston (UTHealth)
Established in 1972 by The University Board of Regents, The University of Texas Health Science Center at Houston (UTHealth) is Houston’s Health University and Texas’ resource for health care education, innovation, scientific discovery and excellence in patient care. The most comprehensive academic health center in the UT System and the U.S. Gulf Coast region, UTHealth is home to schools of biomedical informatics, biomedical schiences, dentistry, nursing and public health and the John P. and Kathrine G. McGovern Medical School. UTHealth includes The University of Texas Harris County Psychiatric Center and a growing network of clinics throughout the region. The university’s primary teaching hospitals include Memorial Hermann – Texas Medical Center, Children’s Memorial Herman Hospital and Harris Health Lyndon b. Johnson Hospital.
UTHealth Benefits
UTHealth offers a comprehensive and competitive benefits package. For more information on our benefits programs please refer to the UTHealth Office of Benefits Website.
Equal Employment Opportunity Statement
UTHealth is committed to providing equal opportunity in all employment-related activities without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, genetic information, gender identity or expression, veteran status or any other basis prohibited by law or university policy. Reasonable accommodation, based on disability or religious observances, will be considered in accordance with applicable law and UTHealth policy. The University maintains affirmative action programs with respect to women, minorities, individuals with disabilities, and eligible veterans in accordance with applicable law.
