Applications Support Specialist - Information Technology
Position Summary:
Provides end user hardware and software support and simple to moderate technical skills required to configure on-line shared applications.
Position Key Accountabilities:
1. Manages the administrative configurations of on-line shared application(s) (i.e. authorization rules, automated provisioning interfaces, metadata, data structures etc.)
2. Assists users in understanding how to appropriately utilize shared on-line application(s).
3. Assesses how well application(s) are meeting the varied needs of the user community and recommends changes in process, procedures and interfaces when appropriate.
4. Works with the UTHSC-H help desk to efficiently resolve existing problems encountered by the user community.
5. Recognizes and recommends to system administrators and programmer analysts areas where systems should interact to provide increased user efficiency and satisfaction.
6. Reviews training resources to determine their suitability and effectiveness. Recommends changes in such resources and procedures when appropriate.
7. Configures applications to meet specifications and adheres to departmental standards.
8. All other duties as assigned.
Certification/Skills:
* End-user reporting tools.
* Hypertext Markup Language (HTML) Editors.
* Graphic Design to include web, video and print.
* Support and administration of shared applications.
* Outstanding interpersonal and communication skills.
* Proficiency in Microsoft Office.
Minimum Education:
Associate’s degree in computer/management information systems or related field or relevant experience in lieu of education.
Minimum Experience:
Two years of experience administering, configuring, and supporting multi-user applications.
Physical Requirements:
Exerts up to 50 pounds of force occasionally and/or up to 20 pounds frequently and/or 10 pounds constantly to move objects.
Security Sensitive:
This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215
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University of Texas Health Science Center at Houston (UTHealth)
Established in 1972 by The University Board of Regents, The University of Texas Health Science Center at Houston (UTHealth) is Houston’s Health University and Texas’ resource for health care education, innovation, scientific discovery and excellence in patient care. The most comprehensive academic health center in the UT System and the U.S. Gulf Coast region, UTHealth is home to schools of biomedical informatics, biomedical schiences, dentistry, nursing and public health and the John P. and Kathrine G. McGovern Medical School. UTHealth includes The University of Texas Harris County Psychiatric Center and a growing network of clinics throughout the region. The university’s primary teaching hospitals include Memorial Hermann – Texas Medical Center, Children’s Memorial Herman Hospital and Harris Health Lyndon b. Johnson Hospital.
UTHealth Benefits
UTHealth offers a comprehensive and competitive benefits package. For more information on our benefits programs please refer to the UTHealth Office of Benefits Website.
Equal Employment Opportunity Statement
UTHealth is committed to providing equal opportunity in all employment-related activities without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, genetic information, gender identity or expression, veteran status or any other basis prohibited by law or university policy. Reasonable accommodation, based on disability or religious observances, will be considered in accordance with applicable law and UTHealth policy. The University maintains affirmative action programs with respect to women, minorities, individuals with disabilities, and eligible veterans in accordance with applicable law.
